Frequently asked questions

Menabòh is an Italian atelier specialising in bespoke sartorial redesign. We do not produce collections, we do not follow trends. We take the garments you already own, the ones with a story, an emotional value, a meaning, and reimagine them as one-of-one pieces through creative direction and atelier craftsmanship.

You can send it to us for a physical inspection before committing to a full redesign. The inspection fee is €50 / $100 / £100. If we proceed with the redesign, this fee is deducted from the final cost. If the garment cannot be worked on, Menabòh will retain the fee as reimbursement for garment handling costs.

Yes. Orders ship from our atelier in Italy or London. If you are based elsewhere, an additional international shipping fee applies and will be communicated after payment.

1. You submit your brief on our website: photos, a description, and style references.
2. We deliver 2 design proposals within 3 business days.
3. You select a proposal and confirm payment on the website.
4. You ship us your garment (we arrange collection).
5. We redesign it.
6. We ship it back to you.

The standard timeline is 3 weeks from when we receive your garment, but may vary depending on the complexity of the work. We will notify you proactively should there be any changes.

Absolutely. Our process is co-creative by nature. At the brief stage you can share your preferences, your vision, and style references. We are also always available via WhatsApp through our customer service.

The brief is the foundation of everything. If a proposal does not feel quite right, we refine it together: the process is co-creative by nature. Revisions are targeted adjustments. Creative direction remains ours, but the result belongs to both of us.

You self-measure using our step-by-step video guide, available on the website. You are responsible for the accuracy of the measurements you provide. For every redesign we work to the measurements you supply and provide a measurement sheet confirming the finished garment matches them — so any fit issue caused by inaccurate measurements is not our responsibility, though we can correct it at an additional cost. If you prefer, you can book a paid in-person measurement session at checkout.

Via standard tracked courier, or white glove delivery arranged in advance. You will receive a notification via email and WhatsApp when your package is dispatched.

Menabòh insures the garment for both legs of transit, outbound and return, regardless of courier type. We are responsible for loss or irreversible damage to your garment while it is in our custody — both in transit and at the atelier. In that event, we refund the redesign cost you paid and, in addition, reimburse the garment based on the value you declare at the time of order, up to a maximum that depends on the declared-value band (capped at €/$/£2,000). For this reason, you are asked to declare the original value of your garment when you place the order. Beyond this, we do not cover the intrinsic, sentimental, or market value of the garment. We treat every piece as the precious personal object it is: our logistics reflect that.

Via PayPal, Klarna, or directly by credit or debit card.

Payment is made in full upon acceptance of the sketch proposal, before work begins. In specific cases, for fragile garments or extremely complex fabrics, a deposit of €50 / $100 / £100 can be requested at intake, to allow us to develop the proposal with the garment in hand.

The redesign fee is non-refundable. Once the balance is confirmed the order is irreversible, and no refund of the fee is issued before shipping or during production — both the deposit and the balance are non-refundable. The only exceptions are those set out in our Terms: a valid post-delivery concern, and loss of or irreversible damage to your garment while in our custody, which is reimbursed based on the value you declared at order (see the insurance and liability answer above).

EUR (Italy), USD (US), GBP (UK). If you are based elsewhere, we can still work with you. Your order ships from Italy or London and an additional international shipping fee applies.

Any proposal is always subject to confirmation by Menabòh upon receipt of the garment. We may make small adjustments, subject to your approval, should there be discrepancies between what was expected and the actual condition of the garment.

Yes. By proceeding with an order, you agree that we may use before/after images of your redesign, without identifying you, for marketing purposes: website, social media, press. You may withdraw consent at any time by contacting us. If we wish to include your name or personal story, we will ask for your explicit consent first.